Reference

tante77 Legal for Clear Account Access

tante77 Legal sets out how we handle account access, payment records and customer requests in Indonesia.

Account termsData handlingPayment recordsContact route

Legal Terms Before You Open

tante77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice explains the conditions attached to account access, identity checks, payment records and requests made through support. Access depends on local law, so you should confirm that use is permitted in your location before opening an account. We record the payment route you select,

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such as DANA, OVO, GoPay, QRIS, bank transfer or virtual account, so a receipt can be matched to the right account. Your phone verification must be completed before account access, and the details you submit should remain accurate. If a policy question affects your account, contact
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us through the account support route and include the relevant receipt or reference. We may ask for extra details when a request concerns ownership, payment status or a change to personal data.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH POLICY QUESTIONS

Get a Direct Route to Legal Help

Legal questions should reach the account support route rather than being sent with incomplete payment details.

Account route Open the support path after signing in and identify the Legal topic. Your registered phone number helps us match the request without asking you to repeat unrelated account details.

Payment reference For a question about DANA, OVO, GoPay, QRIS or bank transfer records, include the payment reference and date. We use those details to check the account entry.

Eligibility request If local access is unclear, state your location and the policy question. We will apply the wording that access depends on local law rather than making a wider eligibility statement.

HOW WE HANDLE DETAILS

Your Data, Cookies and Account Controls

We keep Legal practical by linking each rule to an account action you can recognise. Phone verification supports account ownership checks, while payment references help us trace DANA, OVO, GoPay, QRIS and…

Data handling

We use submitted account details to operate access checks, connect support requests and match payment records. Keep your phone and account details current so a request can be assessed against the correct record.

Cookies

Cookies can remember sign-in state and selected page settings on the device you use. Clearing them may require you to verify your phone again before account access continues.

Account security

Phone verification is required before account access. Do not share verification details with another person; if you suspect an access problem, use the signed-in support route as soon as possible.

Payment records

A receipt or transfer reference lets us locate the relevant DANA, OVO, GoPay, QRIS, bank transfer or virtual account entry when a Legal request involves payment history.

Record retention

We retain account and transaction records for the period needed to operate the account, address disputes and meet applicable legal obligations. A specific retention question can be sent through support.

Change requests

To request a correction, access copy or policy-related change, describe the exact data involved and provide your account reference. We may verify ownership before processing that request.

What You Should Know About Legal

These Legal answers cover the questions we expect Indonesian customers to ask before opening an account or sending a policy request. They explain the local-law condition, phone verification, payment evidence, cookies, record handling and the correct route for asking us to change or provide account data.

tante77 Legal covers account access, phone verification, payment records, cookies, data requests, retention and contact routes. Access depends on local law, so check your local eligibility before opening an account.

You may access the service where local law permits. We may ask for your location and phone verification before account access, and you remain responsible for checking the rules that apply to you.

Phone verification helps us connect an account request to its owner before access is granted. It also supports corrections, data requests and payment questions involving DANA, OVO, GoPay or QRIS.

We use the payment reference, date and account details to match a DANA or QRIS entry. Include the receipt when asking about a record so our support route can locate it.

Use the account support route and describe the exact data you want copied or corrected. Include your account reference, then complete any ownership check required before the request is processed.

Yes. Legal explains that cookies may support sign-in state and page preferences. Clearing cookies can remove those settings and may require phone verification again before you regain account access.

Send the concern through the signed-in account support path and select the policy topic. Add your registered phone number, payment reference or specific data request so we can direct it correctly.

tante77 Legal for Clear Account Access

Get a Direct Route to Legal Help

Your Data, Cookies and Account Controls

Data handling

Cookies

Account security

Payment records

Record retention

Change requests

What You Should Know About Legal

01 What does tante77 Legal cover for Indonesian accounts?

02 Can I use tante77 where local law permits?

03 Why is phone verification part of the Legal process?

04 How are my DANA or QRIS payment records handled?

05 How can I request a copy or correction of my data?

06 Does Legal explain cookies on my device?

07 Who should I contact about a Legal concern?

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